Billing & Refund ToolsRoof.com refunds only if requested within 24hrs of payment. A refund is only made if the issue is found and can't be resolved in the next few hours. You will be charged automatically via PayPal. If you don't want to continue please cancel it from your end. We don't cancel any payments from our end.
Account Suspension We have our own algorithm to check account sharing and spam activities. Every user has to follow the rules. If our system found any suspicious activity on any user's account, then ToolsRoof.com has the right to block the account permanently without any refund. However, you can initiate a counter review using live chat section, After that our dedicated review team will check your account and if they doesn't found any suspicious activity then your account will be Unblocked. REMEMBER, OUR REVIEW TEAM CAN TAKE 2-3 DAYS (MAX) TO REVIEW A ACCOUNT, AND WE HAVE TO WAIT TILL THE REVIEW.
(Important) ToolsRoof.com only allows one ISP / IP per user (Dynamic IPs allowed), You can not use one account on your home and office. You have to purchase multiple accounts for multiple ISPs / IPs. Also, VPNs, RDPs are strictly prohibited. If you violate these terms, you will be banned permanently from ToolsRoof.com. However, we allow users to report mistakes and counter-reviews. You can request a manual review from the Live Chat section. It may take 3-4 Days maximum. VPN usage is also not allowed.
Services & Uptime ToolsRoof.com has the right to change the price and validity of any service at any time. We outsource the accounts, so our users can face minor downtime issues. If any of our tools reached their maximum limit, you have to wait until our team refills the account.
